We strive to process all orders within 3 business days. Delivery times may vary depending on your location. Domestic orders generally arrive within 5-7 business days. But, we are not liable for shipment delays once the parcel has been transferred to the carrier. Please refer to our shipping policy for more information.

Domestic shipping to the lower 48 states is free for most purchases over $150.00. All other shipping rates are calculated at checkout based on size, weight, and destination.

For products where we have indicated “contact for shipping quote” in the product description (larger items, including furniture that require special packing and shipping), please send us your name and shipping address before making your purchase so we can provide you with an accurate shipping quote and delivery timeline. If you have already placed your order and we do not receive this information within 7 business days, including a valid shipping address, your order will be canceled and refunded.

If you're in the greater Salt Lake City area, please email us at info@lineagedesignco.com and we can discuss local pick up options with you.

We take great care in packaging each item, using eco-friendly materials whenever possible. Fragile pieces are double-boxed and cushioned with protective packing to ensure safe arrival.

If you have not received your order within 14 business days, please email us at shipping@lineagedesignco.com. 

If you have not received your order and the shipping carrier has reported that it was delivered, please let us know within five days after the purported delivery date by emailing us at shipping@lineagedesignco.com. We also recommend filing a claim with the shipping carrier and possibly, local law enforcement, as well.

Please inspect your order upon arrival. If your item is damaged in transit, you may file a claim with the shipment carrier. We advise you to report any damage or loss to us and the shipping carrier at the time of delivery, and to save all packaging materials and damaged products before filing a claim for the damaged and/or lost products. 

Additionally, please contact us directly with photos of the item and packaging. We will do our best to work with you to find a resolution.

We can only ship domestically at this time.

If you are overseas and are interested in something we have listed, there are several reputable parcel forwarding services. But, we do not officially contract with any of these services.