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We will accept returns on all items (except those marked as final sale) for a refund of your purchase price provided you initiate a return within 30 days of shipment. All returns require valid proof of purchase and products must be returned in their original condition.
To start a return please email our Returns Department at shipping@lineagedesignco.com to obtain a Return Merchandise Authorization (“RMA”) number before shipping your product. No returns of any type will be accepted without an RMA number. We will provide you with a shipping label and shipping costs will be deducted from your final refund.
Refunds are processed within approximately five business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Site.
Yes. Orders can be canceled within 24 hours of purchase. If you have questions about an order, please email us at info@lineagedesignco.com and include your order number and name on the invoice.
Each piece is hand-picked by our small team, originating mostly in the UK and France.
We are personally involved with every step of the process from sourcing, packing, and shipping to ensure quality, authenticity, and careful handling of each piece.
If you have questions, or are looking for something particular, please do not hesitate to contact us at info@lineagedesignco.com.