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Frequently Asked Questions

General Questions

What is Lineage Design Co.?

Lineage Design Co. is an online antique business specializing in 19th century nature-inspired antiques from the United Kingdom and France. We also source a small selection of regional heirlooms and artisanal wares from the UK with a special design emphasis on English country homes and gardens. Read more about our story here!

Where do you source your antiques?

We carefully curate each of our antiques from antique dealers, flea markets, brocantes, and local artisans in the United Kingdom and, occasionally, France. All of our collections pay tribute to the cultural traditions, craftsmanship, and lineage of this beautiful part of the world.

Do you have a physical storefront?

Our storefront is only available online for now.  But, we will participate in antique fairs and pop-ups. Sign up for our newsletter or follow us on Instagram or Facebook for updates on where we’re headed next!

Orders & Shipping

Do you offer international shipping?

We can only ship domestically at this time.

If you are overseas and are interested in something we have listed, there are several reputable parcel forwarding services. But, we do not officially contract with any of these services.

How long does shipping take?

We strive to process all orders within 3 business days. Delivery times may vary depending on your location. Domestic orders generally arrive within 5-7 business days. But, we are not liable for shipment delays once the parcel has been transferred to the carrier. Please refer to our shipping policy for more information.

Is shipping free?

Domestic shipping to the lower 48 states is free for most purchases over $150.00. All other shipping rates are calculated at checkout based on size, weight, and destination.

For products where we have indicated “contact for shipping quote” in the product description (larger items, including furniture that require special packing and shipping), please send us your name and shipping address before making your purchase so we can provide you with an accurate shipping quote and delivery timeline. If you have already placed your order and we do not receive this information within 7 business days, including a valid shipping address, your order will be canceled and refunded.

How are fragile antiques packed for shipping?

We take great care in packaging each item, using eco-friendly materials whenever possible. Fragile pieces are double-boxed and cushioned with protective packing to ensure safe arrival.

Do you offer local pickup?

If you're in the greater Salt Lake City area, please email us at info@lineagedesignco.com and we can discuss local pick up options with you.

Where is my order?

If you have not received your order within 14 business days, please email us at shipping@lineagedesignco.com

If you have not received your order and the shipping carrier has reported that it was delivered, please let us know within five days after the purported delivery date by emailing us at shipping@lineagedesignco.com. We also recommend filing a claim with the shipping carrier and possibly, local law enforcement, as well.

What should I do if my item arrives damaged?

Please inspect your order upon arrival. If your item is damaged in transit, you may file a claim with the shipment carrier. We advise you to report any damage or loss to us and the shipping carrier at the time of delivery, and to save all packaging materials and damaged products before filing a claim for the damaged and/or lost products. 

Additionally, please contact us directly with photos of the item and packaging. We will do our best to work with you to find a resolution.

Returns & Exchanges

Do you accept returns?

We will accept returns on all items (except those marked as final sale) for a refund of your purchase price provided you initiate a return within 30 days of shipment. All returns require valid proof of purchase and products must be returned in their original condition. 

To start a return please email our Returns Department at shipping@lineagedesignco.com to obtain a Return Merchandise Authorization (“RMA”) number before shipping your product. No returns of any type will be accepted without an RMA number. We will provide you with a shipping label and shipping costs will be deducted from your final refund.

When will my refund be processed?

Refunds are processed within approximately five business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Site.

Can I cancel my order?

Yes. Orders can be canceled within 24 hours of purchase. If you have questions about an order, please email us at info@lineagedesignco.com and include your order number and name on the invoice.

Product Information & Authenticity

Are your antiques authentic?

Yes! Every piece in our collection is genuine, and has been authenticated with the same reverence as pieces we’ve purchased for our own home. Antiques come with a story, and they have been loved many times over. So they are, almost always, imperfect. But they are also one-of-a-kind, which is why we love them. 

We provide you with detailed information in our product descriptions, including provenance (when available), and high-quality photos to help you make an informed purchase. And, we do not source through third parties. 

We have been collecting 19th century English antiques for many years. And, our team is hands on with every step of the process—from sourcing and authentication to careful packing and shipping to ongoing care.

How do I care for my antique pieces?

As a best practice, we leave items as-is which lets you, the buyer, decide whether you want to keep their timeworn patina. 

But, many of these antiques have traveled a long way before they reach your home. And, they have passed through a variety of climates which can be tough on these older pieces. To help them on their journey, we always treat wood furniture with a mild cleanser and conditioner intended for antiques. And, we will clean glass with a gentle glass cleaner. We do not polish metal pieces. 

If you have questions about which products are safe to use (on any of our antiques), we will gladly provide recommendations.

Custom & Trade Inquiries

Do you offer sourcing services for specific pieces?

If you're searching for a particular piece, please email Elizabeth at elizabeth@lineagedesignco.com with as much detail as you can provide. And someone will be in touch to make sure we help you find the perfect piece.

Do you work with interior designers or trade professionals?

Please email Elizabeth at elizabeth@lineagedesignco.com to discuss your design project.

Contacts & Newsletter

How can I contact you?

For general inquiries, please email us at info@lineagedesignco.com or through our Contact Us form on the website; For shipping or order related questions, please email our shipping team at shipping@lineagedesignco.com. And, for inquiries about bespoke sourcing services or working with trade professionals, please email elizabeth@lineagedesignco.com We always aim to respond within 2 business days.

Where can I learn more about new arrivals and special events?

Sign up for our newsletter and follow us on social @lineagedesignco for first looks at new collections, design tips, exclusive offers, upcoming travel diaries, and updates on events and popups coming to your area.

Still have questions?

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